PAIA Manual

Effective date: 13 August 2026 · Promotion of Access to Information Act 2 of 2000 (PAIA)

This manual is published in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), and explains how to request access to records held by Finblok (Pty) Ltd.

1. Company details

• Legal entity: Finblok (Pty) Ltd
• Registration number: 2025/824616/07
• FSP number: 55590
• Registered office: 81 Featherview Estate, Ruimsig, Krugersdorp, Gauteng, 1739
• Email: admin@finblok.io
• Website: finblok.io

2. Information Officer

Requests under PAIA should be directed to Finblok's Information Officer, Armin Bernd Bartholoma, at admin@finblok.io.

3. Guide to PAIA

The South African Human Rights Commission (SAHRC) publishes a guide on how to use PAIA, available at sahrc.org.za.

4. Applicable legislation

Finblok's operations are governed by, among others:

• The Financial Advisory and Intermediary Services (FAIS) Act, 37 of 2002
• The Financial Intelligence Centre (FIC) Act, 38 of 2001
• The Protection of Personal Information Act, 4 of 2013 (POPIA)
• The Companies Act, 71 of 2008
• The Promotion of Access to Information Act, 2 of 2000 (PAIA)
• Applicable tax legislation administered by SARS

5. How to request access

Requests for access to records must be made in writing using the prescribed Form 2 (previously Form C) under the PAIA Regulations, and submitted to the Information Officer using the contact details in Section 2. A request should describe the record sought with sufficient detail to allow it to be located, and provide proof of identity. A prescribed request fee and, where applicable, an access fee may apply in terms of the PAIA Regulations.

We will respond within the statutory timeframe (currently 30 days, extendable in certain circumstances) confirming whether access is granted, and on what terms.

6. Grounds for refusal

Access to a record may be refused where PAIA permits, including where disclosure would involve:

• Unreasonable disclosure of a third party's personal information.
• Commercially sensitive or confidential information belonging to Finblok or a third party.
• Information protected by legal professional privilege.
• Records that would prejudice the effective, lawful operation of a public or private body, or ongoing regulatory or legal processes.

Any refusal will state the reason and the relevant section of PAIA relied upon, along with information on your right to lodge an internal appeal or approach the Information Regulator or a court.